About Us
WHO WE ARE
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Dearny8188 is the consumer brand of Haikou Qiongshan District Yonghe Yi General Merchandise Shop — a registered Chinese trading enterprise based in Haikou, Hainan Province. We curate and supply daily-use goods, lifestyle accessories, beauty essentials, and small home items to customers across Malaysia and selected Southeast Asian markets.
Our online store at www.dearny8188.com brings together products that families and individuals use every day, sourced through direct supplier partnerships and delivered with care.
HOW WE STARTED
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The Dearny8188 store was launched to serve a simple need we kept hearing from friends and shoppers across Southeast Asia: it is hard to find a reliable, affordable source of everyday lifestyle products that arrives in time and as described.
We started small — testing one product category at a time, listening to early customers, refining what we stock based on what genuinely sells and stays. Over time, this approach grew into the catalogue you see on the Site today.
WHAT WE STAND FOR
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Three principles guide every decision we make:
1. Practical Value Over Hype
We pass on products that look good in photos but do not perform in real life. Every item in our catalogue has been reviewed by our buying team for material quality, day-to-day usability, and value for money. We would rather list fewer items well than crowd the store with filler.
2. Honest Communication
Photos, descriptions, sizes, and prices on our Site reflect what you actually receive. When something differs from the listing — even slightly — we acknowledge it and make it right. Our refund policy is published in full, in plain language, so you know exactly where you stand before you buy.
3. Responsive Service
Most customer issues come down to slow or unclear communication. We respond to every enquiry within two business days, and we work problems to a clear outcome — replacement, refund, or detailed explanation. No ignored emails. No template-only replies.
WHO WE SERVE
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Our typical customer is a Malaysian household shopper looking for thoughtful, well-made daily essentials at fair prices, delivered without hassle. From kitchen helpers and storage solutions to personal-care tools and small lifestyle gadgets, the catalogue is built around what people actually use, not seasonal noise.
We also welcome shoppers from neighbouring Southeast Asian markets where shipping is available.
HOW WE OPERATE
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• Sourcing: We work directly with a vetted network of manufacturers and verified suppliers, primarily in China, to keep prices competitive and supply consistent.
• Quality checks: Before listing, sample units are inspected for build, finish, and accuracy against the supplier's specification.
• Fulfilment: Orders are processed within 1 to 3 business days and shipped through recognised carriers, with full tracking visibility for every parcel.
• After-sales: Our customer service team handles every enquiry, return, and refund request through one consistent channel: xu527997930@outlook.com.
OUR COMMITMENTS TO YOU
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✓ Products described and photographed accurately, with honest size and material details.
✓ Transparent pricing — no hidden fees added after checkout.
✓ Full tracking on every order.
✓ 24-hour cancellation window and 7-day after-delivery return option (terms in our Refund Policy).
✓ Customer support replies within two business days.
✓ Secure payments processed through trusted third-party processors; we never store full payment card details on our servers.
LOOKING AHEAD
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We are growing carefully. New categories are added only after our team is confident we can stock, ship, and support them properly. Customer feedback shapes every step — if there is something you would like to see on Dearny8188, we genuinely want to hear from you.
Thank you for taking the time to learn about us. Whether you are placing your first order or returning for the tenth time, we appreciate your trust.
GET IN TOUCH
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Legal Entity: Haikou Qiongshan District Yonghe Yi General Merchandise Shop
Brand: Dearny8188
Email: xuhaimac0643@gmail.com
Website: www.dearny8188.com
Support Hours: Monday to Friday, Malaysia Time (MYT)
We read every message. We aim to reply within two business days.