Refund Policy

1. General

2. Order Cancellation (Before Shipment)

• Before shipment, you may request a full refund within 24 hours of payment.
• Cancellation after 24 hours but before packing/shipment is subject to customer service approval; refunds take 1–3 business days to the original payment method.
• Once packed or dispatched, orders cannot be cancelled directly and must follow the return process.

3. Eligible Returns & Refunds (After Delivery)

1. The item is defective, damaged, faulty, or not functioning properly;
2. Wrong item, missing item, or quantity discrepancy;
3. The product materially differs from the description (excluding minor color/size variations);
4. The item is unused, with original tags/packaging intact and resalable, supported by photos/videos.

4. Non‑Returnable / Non‑Refundable

1. Request is made more than 7 days after delivery;
2. Item is opened, used, washed, damaged by user, or missing parts/tags/original packaging;
3. Return is due to personal preference, size issues, or acceptable color difference;
4. Item is marked Clearance / Special Offer / Final Sale;
5. Free gifts, samples, or bundled promotional items are returned separately.

5. Shipping Cost Responsibility

• Our fault (defect, wrong item, missing item): We cover both shipping and return shipping.
• Personal reason return: Customer covers return shipping; original shipping fee is non‑refundable.
• Returns without reason are allowed only if item and packaging are intact, with customer paying return shipping.

6. Refund Processing Time

1. Return application review: 1–3 business days;
2. After receiving and inspecting the returned item: 3–5 business days to process refund;
3. Credit card/PayPal refunds may take 1–2 billing cycles to reflect, depending on the payment provider.

7. Refund Method

• Refunds are processed only via the original payment method (Credit/Debit Card, PayPal);
• No cash refunds, store credit, or exchanges unless otherwise agreed in writing.

8. Evidence Requirements

• Clear photos/videos (product issue, shipping label, damage, etc.);
• Order number and recipient details;
• Cooperation with logistics verification if requested.

9. Special Notes

• During sales/holidays, refunds may be delayed by 1–3 business days due to high order volume;
• Delays caused by force majeure (pandemic, natural disaster, government regulation) are not considered a breach;
• This policy is binding and prevails over verbal commitments.

10. Contact Us